Customer Support Analyst – La Vergne, TN

Our client is a premier provider of targeted specialized insurance products in North America and selected other markets.  They are looking for a Customer Support Analyst to work in their La Vergne, TN office.  Estimated length of this assignment is 6 weeks. This is temp only right now but may change to temp-to-perm, but not confirmed yet. This is an on-site position, potential for hybrid overtime.

Job Description:

The Customer Support Analyst role is designed for someone with a customer-focused, can-do, positive attitude and a love of Excel and/or Oracle. You will interact with our customer base to provide SIM Unlock results for their purchased devices. Collaboration and teamwork are essential to our success, so a team player who has a natural drive to know more, solve problems, and work with others to simplify processes would be right up our alley.

Primary Job Accountabilities/Responsibilities:

• Looking for someone who is detail-oriented, able to follow precise instructions, comfortable with complex processes, and experienced with Excel
• Primary responsibility will be assisting buyers with SIM Unlock requests
• Consolidate Unlock Requests into a single Excel tracking sheet
• Identify eligible and ineligible requests and respond appropriately
• Translate daily Unlock Requests to correct format and submit to partner for processing
• Track completion and outstanding requests and escalate delayed response times
• Receive Unlock responses from partner and merge results with tracking file
• Deliver Unlock responses to buyers
• Learn and execute responses for Unlock fallout
• Other responsibilities may be added if time allows

Skills/Requirements:

• Bachelor’s degree and/or extensive experience in a related field
• 1-3 years of experience in a customer support role
• Strong MS Office skills and a high tolerance for Excel - Oracle or other ERP experience would be great as well
• Effective oral and written communication abilities
• Strong planning, organizational, and time-management skills with a keen eye for detail
• Resilient with the ability to thrive in a rapidly changing environment